I really appreciate good customer service. Do you? I think everybody does but it is so rare these days. I think there is a mentality out there that in order to get a great deal you have to sacrifice good customer service. Well that might be the case at Wal-Mart (I don't have the energy to take them on right now) but pretty much everywhere else I think it is just unacceptable.
As a dental hygienist I feel like I provide my customers with great service. I always make sure to find out if the patient is having any concerns and if they do I make sure to address those concerns during their appointment. Right now we have a promotion going on that a new patient to our office can get a prophy, exam, x-rays, and bleaching trays for $79 and I honestly do not treat the patients that utilize that promotion any different than any other patient in the office. They always get the best care possible!
So on to PFG Insurance. I am not sure exactly what their business would be classified as, maybe an Insurance brokerage? Anyways, they provide all types of insurance (health, dental, vision, life insurance etc.). Matt's company started using them last year for their employee health insurance and then when we bought a house I really wanted to make sure Matt or I could pay for it if something happened to one of us so we got life insurance through them.
Let me tell you they have been the BEST people to work with. I probably email them at least once a week with questions about our health insurance and they email me back right away with a very clear and understandable answer. I have NEVER understood my health benefits so well and it's so nice to have someone to help me make the most of them. One time Matt hurt himself pretty bad while dirt biking and we called them to see whether it would be better with our insurance to take him to a doctor or a hospital or what. They told us a physical therapist would be best AND recommended a great one that was a provider for our insurance! They probably saved us hundred of dollars by avoiding an emergency room visit and Matt loved the physical therapist and he is all better now!
And when it comes to the life insurance it just gets even better. They made an appointment with us during convenient hours for us (in the evening after 7 pm) and spent time explaining all of their options, helped us determine what type and amount of coverage would be best for us, and did all of the paperwork etc. It was very easy. Then the week we closed on our new home we found out that Matt might not be able to get paid because his business wasn't doing too well at the time. Talk about stressful! Well it turned out that Matt actually didn't get paid (or got paid much less) for several months in a row. As we scrutinized our budget it became clear that we needed to change something with the life insurance. So we called up PFG and sure enough they met with us that same week and helped us to get a policy that would keep us within our crunched budget for the time being and that could later be easily upgraded to where we were previously without losing any money we had put into it. I was so worried about losing our investment and they were so knowledgeable and helpful in making sure that we didn't!
They have even come to my work several times (quite a drive) to bring me paperwork to sign so I didn't have to drive to their office (even though it's right on my way home from work).
Seriously, if you or anyone you know needs small business or just personal/family health, dental, vision, life, disability, or any other type of insurance I HIGHLY recommend you talk to PFG. They will find you the perfect plan to fit your needs and your budget.
Check them out there: http://pfgins.com/
(sorry if this post is totally annoying but I just want people to know about awesome services out there. I know I don't ever go anywhere (restaurant, store, any type of doctor, etc) without reading the reviews and I love it when people refer me somewhere great, it saves me a lot of time, money, and stressing. AND I would totally love to be a critic and write reviews on places for everyone to read. Only the GREAT places though. They say if people have a bad experience they tell like 10 people and if they have a great experience they only tell like 1 person. That's sad, the great places are the ones that should get the attention)
